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15 Year Warranty Header

15 Year Limited Warranty Information

CRN Solutions Inc. dba CyberXLink (“CyberXLink”) provides this specific limited warranty that it will repair or replace certain category-rated (Category 3, Category 5E & Category 6) products it finds do not perform in accordance with TIA/EIA-568 standards and/or are found to be defective in material and workmanship for fifteen (15) years from the date of original purchase. This newly launched warranty takes effect April 1st, 2014 and is applicable only on purchases made on or after that date. Please contact our sales department for further details.

CyberXLink does not cover labor costs associated with the installation of products. The warranty is issued to the original Customer only, and is not transferable in any way at any time. If any failure to conform to this warranty becomes apparent during the warranty period, The Customer shall promptly notify and return such defective product to CyberXLink (F.O.B. CyberXLink at 36595 Kevin Road, Wildomar CA 92595) together with proof of purchase to establish such claim after being given an RMA number by CyberXLink.

All CyberXLink products sold for Resale, unless otherwise stated, come only with a (1) Year Limited Product Warranty.

This warranty does not cover defects or non-compliance in the design, application or installation of the cabling system, which may result from failure to comply with CyberXLink's design guidelines and/or improper installation procedures. This warranty shall not apply to any damage of product or failure that is caused by conditions beyond CyberXLink's control, including but not limited to, misuse, neglect, accidental damage, improper installation or application, alteration, unauthorized repair, acts of God, use outside of the United States (if the product is taken out of the United States, all warranties are null and void), or normal wear and tear. This warranty covers the components and the cabling system at the original site of installation only. Any modification to the system without CyberXLink's approval voids this warranty. CyberXLink shall not be liable for any costs of removal or installation. CyberXLink's sole and exclusive obligation under this warranty shall be limited to repair or replacement of the defective item at CyberXLink's sole discretion.

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CyberXLink SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST OR ANTICIPATED PROFITS, DELAY, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. THIS LIMITED WARRANTY IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER’S WARRANTY, IF APPLICABLE. IT IS SPECIFICALLY UNDERSTOOD AND AGREED THAT THIS WARRANTY SHALL NOT CONFER ANY THIRD-PARTY BENEFICIARY RIGHTS AND SHALL EXCLUDE ALL SUCH RIGHTS. EXCEPT AS STATED HEREIN, CUSTOMER AGREES THAT IF THERE IS AN ALLEGED PRODUCT DEFECT, DEFECTIVE LABELING OR OTHERWISE, CUSTOMER SHALL SEEK REDRESS ONLY FROM THE MANUFACTURER OF SUCH PRODUCTS, AND CUSTOMER WAIVES AND RELEASES CyberXLink FROM SUCH CLAIMS. CyberXLink WILL REASONABLY COOPERATE IN THAT REGARD AT CUSTOMER’S COST AND EXPENSE.

Return Policy

A Return Merchandise Authorization Number (RMA) will be provided to begin the process of repair, replace or refund of the defective equipment in question. CyberXLink will do its best to facilitate item(s) repair when and if covered by our warranty and will replace or refund the item's cost based on the cost paid at the time of sale. Replace/Repair/Refund is at CyberXLink's sole discretion.

RMA's will not be issued for items that have been improperly installed, abused, or mishandled. Authorized returns for refund or credit for non-defective items are subject to a minimum 20% restocking fee, again at CyberXLink’s sole discretion.

To apply for a return authorization number, please fill out and fax to CyberXLink the online RMA Form provided on our website. (RMA numbers are valid for 7 days after issuance). Items not received by CyberXLink within the 7 day RMA window may be denied a refund or credit. Replacements are shipped promptly UPS Ground Standard Service back to the Customer upon receipt and testing of defective merchandise.


The above outlined 15 year limited warranty is product specific and applies to the following part-numbers exclusively:


CAT 5E CMR
24 AWG Cable
UL Listed

CAT 5E CMP
24 AWG Cable
UL Listed

CAT 6 CMR
24 AWG Cable
UL Listed

CAT 6 CMR
23 AWG Cable
UL Listed

CAT 6 CMP
23 AWG Cable
UL Listed

C5U-4742RK

C5UP-5040BK

C6U-5014RK

C6U-5383RK

C6UP-3223BK

C5U-4743RB

C5UP-5041BL

C6U-5374RB

C6U-5015RB

C6UP-3224BL

C5U-4745RG

C5UP-5043GY

C6U-5375RG

C6U-5017RG

C6UP-3226GY

C5U-4744RN

C5UP-5042GR

C6U-5016RN

C6U-5384RN

C6UP-3225GR

C5U-4747RP

C5UP-5045RD

C6U-5018RO

C6U-5385RO

C6UP-5369OR

C5U-4748RD

C5UP-5046WH

C6U-5019RP

C6U-5389RP

C6UP-5370PR

C5U-4749RW

C5UP-5047YL

C6U-5020RD

C6U-5386RD

C6UP-5371RD

C5U-4750RY

C5UP-3242BL-50C

C6U-5376RW

C6U-5021RW

C6UP-3227WH

 

 

C6U-5022RY

C6U-5387RY

C6UP-3228YL

CAT 6A CMR
23 AWG Cable
UL Listed

CAT 5E Pre-Loaded
Patch Panels

CAT 6 Pre-Loaded
Patch Panels

CAT 6A Pre-Loaded
Patch Panels

CAT 3 MIG+
Keystone Jacks

C6A-4159RB

PP1-298/12P

PP2-303/12P

PP2A-3093/24P

K32-118/L90/AL
 

PP1-299/24P

PP2-304/24P

PP2A-3094/48P

K32-119/L90/BK
 

PP1-300/48P

PP2-305/48P

 

K32-120/L90/IV

 

PP1-302/96P

PP2-306/96P

 

K32-121/L90/WH

CAT 5E MIG+
Keystone Jacks

CAT 6 MIG+
Keystone Jacks

CAT 6 MIG+ Component
Keystone Jacks

CAT 6A MIG +
Keystone Jacks

K52-152/L90/AL

K62-190/L90/AL

K62-4675/180/BK

K62A-4372/180/BK

K52-153/L90/BK

K62-191/L90/BK

K62-4676/180/BL

K62A-4373/180/BL

K52-154/L90/BL

K62-192/L90/BL

K62-4681/180/RD

K62A-4374/180/WH

K52-154/L90/BL

K62-194/L90/GY

K62-4677/180/GR

 

K52-156/L90/GY

K62-193/L90/GR

K62-4679/180/IV

 

K52-155/L90/GR

K62-195/L90/IV

K62-4680/180/OR

 

K52-157/L90/IV

K62-196/L90/OR

K62-4682/180/WH

 

K52-158/L90/OR

K62-200/L90/PR

K62-4683/180/YL

 

K52-162/L90/PR

K62-197/L90/RD

   

K52-159/L90/RD

K62-198/L90/WH

   

K52-160/L90/WH

K62-199/L90/YL

   

K52-161/L90/YL

     

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