How do I know my shipping charges before I place the order?
To find out shipping charges before placing the order, you may contact our customer service department.
My tracking number is not working. What do I do?
Please contact our customer service department. We will be able to help you once we receive the tracking number from UPS.
How do I get my UPS tracking number?
The tracking number for each shipped order will be automatically emailed to you by the next business day.
What do I do if an item is received damaged?
If the item appears to be damaged, please contact customer service within 7 days of package arrival. At the shipping company’s discretion, you and/or CyberXLink may be required to file a claim. Claims may take up to two weeks to be processed.