100% Satisfaction Guaranteed
For Return Policy, click here
When placing a credit card order, please verify that the name on the card and billing address match what the bank has on file. Middle initials must also be included or your purchase MAY be declined by the credit card company.
You will be presented with a confirmation number. In addition, if you entered an e-mail address at time of checkout, you will receive an automatic order confirmation. Please review the email confirmation to make sure the order is correct. If you need to
make any changes to your order, please do not hesitate to call us so that we can catch the order before it is shipped. We're here to help.
We accept Visa, MasterCard, Discover, and American Express. To pay using your credit card, please select the "Credit Card" option when you get to the payment options.
Your transactions are completely secure.
Cyberxlink.com uses the latest security technology - a Digital ID and the Secure Sockets Layer (SSL) protocol. We have our own SSL certificate for security. Our digital ID features today's strongest cryptographic techniques to ensure your information isn't tampered with. With our use of SSL, shoppers are assured that no unauthorized entity has access to their information. The powerful combination of these two technologies protects sensitive information such as an account information and credit card numbers
NOTE: We never rent or sell our customers' data to anyone. All information held is strictly confidential.
To pay by check or money order, please complete your order and select Purchase Order from the pull down list. When the form asks you for your PO number, please indicate "Money Order". When finished placing your order, please mail your check to:
29415 Hunco Way
Lake Elsinore, Ca 92530
Make checks payable to: Cyberxlink
- We will ship your order as soon as the check is cleared.
- We reserve the right to change this policy at any time without notice.
- Due to our shipping from different warehouses throughout the country, you may receive separate packages.
- US Postal Service may not be available when shipping outside the continental U.S or when shipping from other warehouses.
100% Satisfaction Guaranteed Return Policy
Our Friendly 1 Year Return Policy
Here at Cyberxlink.com, we promise to do our very best at bringing you the highest quality products in a timely and efficient manner. However, if for some reason you need to return your order, we will gladly issue you a refund, according to the following
- **All returns are subject to a 25% restocking fee. Serial number and certification labels (e.g. UL listing, capacity, brand name, UPC Code, etc.) must NOT be removed or altered, as this will void your Cyberxlink.com Return Policy.
- All returns MUST be processed within 1 Year from the invoice date, whether you’re requesting a refund or a replacement.
- Any custom/made to order products are also considered “non-cancellable/non-returnable” as well. Examples of these products are: custom cut pieces of all category cable. fiber, heat shrink, braided.
Cyberxlink.com works with an array of manufacturers to bring you the best product selection on the market. Products that ship directly from their manufacturing facility are called drop ship items, which fall under this category. Some manufacturers have a standard 25% restocking fee that must be applied to all items returned within 30 calendar days; the only cases in which this policy wouldn’t apply is if the product had been delivered defective, or a mistake was made on our part. All returns must be in original packaging and resalable condition in order to qualify for credit.
If you wish to return an item that has been discontinued, you will be given the option of accepting a comparable replacement item, or receiving a refund at the current market value of the product, less the restocking fee. The current value of the returned item resulting in a refund issued may not exceed the original invoice price. In the event that the item you ordered is either Out of Stock or Backordered a representative will contact you to request an alternative item.
Defective Product/Incorrect Product
Please call us for a RMA so we may arrange for a return for the defective/incorrect item and replace it at no cost to you. The item must include its original packaging, and be in as-new condition with the packing slip, all warranty cards, and accessories (if applicable). Please allow approximately 24-48 business hours for your return to be processed once it has arrived at the warehouse.
Ordered the wrong size or color?
If you would like an exchange for an order you placed, please call us for a RMA number. If you request a replacement, we will ship it after we receive and process your returned product. If you need a replacement right away, we suggest you request a credit (rather than a replacement), when you obtain your RMA number. Then, place a new order. The new order will be shipped as soon as we have the product available and a credit will be applied approximately 7 days after we receive the product(s) you are returning in their original condition within 90 days. Damaged items will not be refunded if they are in non-resalable condition. We recommend you insure your package.
We know that we are not always perfect; at times we may send you an incorrect item or defective product – in this instance, and we will gladly facilitate the return and replacement of the product and cover any applicable shipping charges. Unfortunately, we are unable to issue shipping refunds on items returned under any other circumstances.
Products Sold by the Foot
Due to the nature of the materials, we cannot provide full refunds on braided sleeving, wire loom, and heat shrink tubing sold by the foot if they have been cut into sections of 20 feet or less; however, we will make exception and provide a full refund in the event that we make an error. If you return a section measuring less than 20 feet, a 50% restocking fee will apply, unless you request a replacement. If a replacement order is made, the restocking fee will be reduced to 25%. Returns on sections larger than 20 feet will
How to Process a Return
- Check Your Package
All returns must be in their ORIGINAL PACKAGING, as well as in resalable condition. Any packaging materials, CDs, software, accessories, manuals, warranty cards and documentation originally sent must be included in the package. In the event that a package is returned and does not meet the guidelines we’ve listed above, Cyberxlink.com reserves the right not to honor the return.
- Contact us for a Return Merchandise Authorization
In order to process our customers’ returns as quickly and successfully as possible, we require ALL returns to be accompanied by an RMA [Return Merchandise Authorization] so please be sure to contacting us before returning any items. To obtain your RMA and any additional return info you may need, please call our friendly, ready-to-help support team at 1-951-824-1572 or email us at firstname.lastname@example.org.
- Ship Your Return
Because we want your return experience to be as hassle-free as possible, we strongly recommend that you fully insure your return shipment so that you’re well protected in the event that the package is lost or damaged in transit. UPS & FedEx provide traceable shipments, complete with a proof-of-delivery feature that guarantees that your package is delivered to the intended location. We urge you to use a carrier that has both tracking and proof-of-delivery capabilities and that you retain that tracking number. Please be advised that postage charges are non-refundable, and that Cyberxlink.com is not responsible for any packages lost or damaged during transit. This includes packages sent via USPS to an international or overseas destination.
Cyberxlink.com, its manufacturers and distributors specifically disclaim any and all warranties that aren’t addressed in the Return Guidelines above, including (but not limited to) any warranty that deals with the salability of an item, or the suitability of a product for use in a particular environment, application, or situation. In the event of a manufacturing defect, the purchaser’s compensation will be limited to their choice of a purchase-price refund or equivalent product replacement. Upon placing an order, our customers willingly waive of any claims of property damage; personal injury; loss of use; lost time, wages, income, or profit; and other incidental or consequential damages against Cyberxlink.com, their manufacturers and product vendors. Our manufacturers and distributors reserve the right to raise or lower their prices and change specifications without giving prior notice, or incurring obligation for these actions.
If you cannot find the proper response to your question, please feel free to email us at email@example.com or call us at 1-951-824-1572 and we will answer your question as thoroughly and promptly as possible.